| THE CONTRACT |
Royal Travels (The Company). You agree the person making the booking does on behalf of all persons included in the booking form (The Client). No one can alter these conditions on the company’s behalf. We recommend you read the Terms and Conditions carefully before you book your holiday. |
ACCEPTANCE OF BOOKING |
Once a holiday is chosen and the price is agreed upon, a non-refundable deposit of a £175.00 per person will be required. In certain cases a higher deposit is payable as some hotels & Beach resorts, especially during peak season, require higher deposits or full payment to confirm bookings. However, we will advise you at the time of booking of any such requirement. Upon receipt of the deposit, Royal Travels will state the acceptance of the booking in writing together with an invoice at which point the contract comes into existence. Royal Travels & the client will then be bound by the terms & conditions set out here. Balance payment is due within 8 weeks of departure. If the balance is not received by the due date, Royal Travels reserves the right to cancel the booking and retain the deposit. If the booking is made within 8 weeks of departure, full payment must be made at the time of booking. Please note that an Internet Booking Confirmation is as firmly confirmed as if it were made/confirmed in writing at that time. |
| YOUR HOLIDAY PRICE |
Once your holiday has been booked and we have accepted your booking and issued an invoice, the price of your holiday may be subject to surcharge as a result of any Government action such as increase in VAT and/or transportation costs e.g. fuel hike, airline surcharge, schedule air fares, a major fluctuation in exchange rate (adverse currency exchange) or any other government imposed increase. Even in this case we will absorb an amount equivalent to 2% of the holiday price excluding insurance premium and any amendment charges. If this means paying more then 10% of the holiday price, you will be entitled to cancel your holiday with a full refund except for insurance premium and amendment charges. |
| ALTERATIONS BY THE CLIENT |
Once a booking is made and you wish to alter your arrangements, we will do our utmost to make these changes. However, we will charge an amendment fee per person as well as any other cost we incur in making these alterations. These fees can vary greatly but you will be informed of these as and when these changes are made. |
| ALTERATIONS BY US |
| We reserve the right to change the price and/or description of any package or other holiday arrangement before a booking is made and full payment has been received by us. Occasionally it may be necessary to make changes to your travel arrangements although most of the changes will be minor and should not affect the enjoyment of your holiday. This includes flight time changes within 12 hours, a change of any London area airport, and change of aircraft type, airline or flight route. However, we will not essentially alter your holiday except for reasons of Force Majeure. If we have to make essential changes to your holiday, for any reason whatsoever prior to the departure, or for reasons of Force Majeure, we will inform you without delay. We shall offer you the choice of either accepting the alteration or cancelling the holiday and receiving a full refund. If the significant change is made for reasons other than Force Majeure on or after the date from which the payment of the balance of the price becomes due, we shall offer the reasonable compensation of £40. The terms used i.e. deluxe room, luxury suites etc are the same as those used by the hotel in question. Royal Travels does not own, manage or control the accommodation that it uses. Sometimes it is possible that the accommodation reserved is not available. In this event Royal Travels will endeavour to provide accommodation of equal standard. However, if only the accommodation of lesser standard is available we will refund the difference of the prices upon completion of the holiday. |
| CANCELLATION BY THE CLIENT |
If you cancel the booking for reasons other then for alteration to the arrangements (clause ALTERATIONS BY US), the person who made the booking must do so in writing. If notification of cancellation is received more then eight weeks before departure, only the deposit will be forfeited. However, in certain cases where an additional deposit is paid as required to confirm the arrangements or the tickets, which are cancelled after being issued, 100% cancellation charges will apply. Note: If some, but not all party members cancel the holiday or part of it, additional charges may be payable by the remaining members. |
| CANCELLATION BY US |
Royal travels reserves the right to cancel a holiday on offer including tailor made holidays, without assigning any reason, at any time over 8 weeks before departure. However in no case will we cancel your holiday less then 8 weeks before departure unless for the reasons outside our control (Force Majeure) or late/non payment by you. In case we cancel your holiday (other then Force Majeure, late/non payment by you) we will offer you the choice of an alternate holiday, if available, or at your option refund all the monies paid by you, except Insurance premium and amendment charges. In this case Royal Travels shall offer a reasonable compensation as follows: |
| PASSPORT, VISA AND HEALTH REQUIREMENTS |
You are responsible for your arrangements for passports, visas, vaccination certificates, health documents, foreign exchange for personal requirements etc. Please be aware that passport, visa and health requirements are legible for change and it is your responsibility to ensure all relevant documentation is up-to-date and meets with the requirements set by the country you hope to enter. If you fail to do so, you shall be solely responsible for any costs, fines, surcharges, refusal to enter the aircraft or other financial penalties being imposed on you. Royal Travels has no liability whatsoever regarding your failure to do so. |
| OUR RESPONSIBILITY |
| It is our responsibility to ensure that the holiday, which you book with us, is supplied as described by us. In the unlikely event that any part of the holiday as promised is not provided, we will pay you appropriate compensation if this has effected your holiday subject to you giving our suppliers or overseas agents or us a chance to remedy the problem as and when it occurs. We accept responsibility for the acts and/or omission of our employees, suppliers & sub contractors while acting within the scope of or in the course of their employment with us. In any such case our liability shall be limited to a maximum of twice the values of the original cost of the holiday. We do not accept responsibility in respect of death, bodily injury or illness of any person taking one of our holidays except when caused by the negligent acts and/or omissions of our employees, suppliers or sub-contractors while acting within the scope of or in the course of their employment agency contract of supply or sub-contract. We hold no liability if any client suffers death, illness or injury whilst overseas arising out of any activity, which does not form part of the foreign inclusive arrangements or excursions, arranged through us. We shall, at our discretion, offer advise, assistance or guidance but are not responsible for the consequences of such independent acts. |
| SPECIAL REQUESTS AND MEDICAL PROBLEMS |
| If you have any special requests, medical problems or disabilities, please advise us at the time of booking. We will endeavour to pass any such requests on to the relevant supplier but we regret we cannot guarantee that any such request will be met. Failure to meet any special requests will not be a breach of contract on our part. |
| CONDITIONS OF CARRIAGE |
| In respect of carriage by air, sea and rail and the provision of accommodation, in these the liability essentially lays with these providers and we merely act as agents for these providers. Our liability in such cases will be limited in the manner as provided by the relevant International convention or domestic law as applicable. |
| FLIGHT SEAT REQUESTS |
| We strongly recommend that you check in early if you have particular seat requests. Royal Travels.com has no control over the allocation of seats and even if pre-booked with the airline, no guarantee can be made that they will still be available on departure. |
| RECONFIRMING RETURN/ONWARD FLIGHTS |
| It is your responsibility to ensure you follow ALL RECONFIRMATION INSTRUCTIONS, which will be shown either on the front of our invoice or on your travel documents. Royal Travels.com will not be liable for any additional costs if you fail to do so. |
| DELAYED DEPARTURE |
| In the event of a delay in departure, the client's welfare becomes the responsibility of the airline concerned once they have checked in for their flight. In this event, Royal Travels will offer as much help and assistance as is possible. |
| FORCE MAJEURE |
Means circumstances beyond our control, such as war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in rivers, technical or maintenance problems with transfer, unforeseen operational decisions of air carriers such as changes of schedule, or any unforeseeable or unavoidable events beyond our control. Royal Travels in these circumstances will repay all monies, but is not liable for any compensation. Royal travels will not cancel the holiday under these circumstances until specifically recommended by the British Foreign Office. You can check the current position on any country by visiting the British Foreign Office website on http://www.fco.gov.uk. |
| INSURANCE |
| We strongly recommend that you, and all members of your party, take out adequate insurance to cover your trip. The insurance cover must include costs incurred for cancellation, unexpected curtailment of your holiday, medical and repatriation expenses including air ambulance, personal accident, delay, loss or damage to personal effects etc. Insurance cover is strongly recommended for your own protection. |
| CLAIMS AND COMPLAINTS |
| During the course of your holiday, should you have a complaint, we strongly suggest that you bring it to the attention of our local representative and/or the hotel as quickly as possible. If the matter is still unresolved then you should write to us within 28 days from the end of your holiday. However, we will not look into any complaints unless it is brought to the attention of the local representative, our supplier or us whilst on holiday first. |
| WEBSITE INFORMATION |
| All information contained on our website is based on information available at the time of publication. We reserve the right to change our website information after your booking is made with us but please note that you will be advised of any changes and of any information which has been amended. |
| FINANCIAL SECURITY |
| We are a fully bonded member of the CAA and we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority (CAA) under ATOL license No: 5390 which provides your financial protection. In the unlikely event of our insolvency, the CAA will insure that you are not stranded abroad and will arrange to refund any money you have paid to us for advance booking. Full details can be obtained from the ATOL website (www.atol.org.uk). The air holidays and flights we offer are also all ATOL Protected. We are a member of the Foreign and Commonwealth’s ‘know before you go’ campaign: further information can be found on their website (http://www.fco.gov.uk). We are also a member of the Thames Valley Chamber: www.thamesvalleychamber.co.uk. |
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All rights reserved.© 2009 RTS Group! |
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